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Transformez votre vélo en vélo électrique

Pedelec for Balade, Speed, OffRoad kits

The Pedelec is compatible with Balade, OffRoad and Speed kits.

How does it work : I pedal = it activates the motor.

Choose your Pedelec

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In stock
Delivery (in France)

€0.00

Product Description

Details

The Pedelec is a pedalling sensor set up on the bottom bracket and connected to the controller : it triggers the electric assistance when you pedal.

Technical information

Description technique

Documentation

Documentation


Guarantee and After sale

Garantie & Sav


Warranty

This product is under warranty for one year (12 months) from the purchase date provided it has been used according to the recommendations (see our General Conditions of Sale).

There is no warranty for the wear and tear pieces such as bearings, cables, rims, spokes, connectors, fuses, sheath, tires, brake pads etc.

Before using your kit and your battery, carefully read the Use Recommendations as well as the Use Guides.



Your product does not work properly ?


No stress !

Before anything else, check the connections as well as the level of charge of your battery (see the Use Guide).

If the failure remains, you can open an after-sales service file directly from your customer account section After sales service follow-up) on our website. Click here to see the connexion procedure to your customer account.

Don't hesitate to contact the after-sales service for any question regarding the return of the material. No return will be accepted without preliminary consent with a return number to put on your parcel.

The returns must be done by the customer with insurance. Cycloboost is not responsible for any damage caused during the shipment. The products damaged can not be refunded.



How to return a product ?


Easy as pie

You just need to send a request to our Technical Team by opening a file directly from your customer account (section After-sales Service follow-up) on our website. Click here to see the connexion procedure de connexion to your customer account.

Our technical team will provide you a return number (RMA) to write on your parcel.

No return will be accepted without preliminary consent with a return number to put on your parcel.

The returns must be done by the customer with insurance. Cycloboost is not responsible for any damaged caused during the shipment. The products damaged can not be refunded.

Reminder !

Keep the original packaging of your product for an exchange or a refund. Your product must be returned as good as new : complete, no scratch, clean !

Cycloboost is not responsible for any damaged caused during the shipment. The products damaged can not be refunded.

Les produits d'occasion ne sont ni repris ni échangés.



Use conditions

The kit is reserved, in France, for a use on roads not open to public traffic.

Motor kits improving the performances of your bike can entail a loss of the certification of your bike. The purchase of these pieces and their use is under your full responsibility. When you confirm the General Conditions of Sale during the purchase, you accept those conditions. We recommend you read carefully the Use Recommendations and the Use Guides de nos produits.

We recommend you wear a helmet all the time.

We recommend the use of Torque Arms on all our motors and particularly FRONT motors to prevent the fork ends from breaking.

Delivery

Livraison & tarifs


Delivery and preparation of the orders

The delivery of an order includes the preparation (72h00 max) AND the shipment (from 2 to 5 days) for metropolitan France.


Preparation of your parcel :

The preparation delays of your parcels are 72h maximum after your order has been paid for on our website and provided the article is in store.

This delay can vary according to the product requested (especially for bikes, scooters and trailers). For more details, you need to check the description of each article.

In case of payment by check, the delivery delay will depend on the time needed to cash the check. This can take 10 days and is added to the preparation delay of the order.



The shipment of your order

According to your order, we will choose the most suitable mode of transport :

For order of less than 30kg and standard dimension (one kit and/or one battery), the forwarder is GLS. The delivery delay is generally 48h00 (72h00 max).

For bigger and heavier orders (several kits, bike, scooter...), we can use a forwarder (Geodis, DHL, Schenker...). The delivery delay is 72h00 to 5 days.

We will supply the information to help you track your parcel.

We recommend to gather your purchases in one order. We can't gather 2x distinct orders and you will need to pay the freight costs for both.

The parcels are insured andprotected.



Reception of the parcels


What should you do when you receive your parcel :

If the parcel is damaged, report it to the forwarder and clearly specify the problem on the delivery sheet : « damaged motor » or « damaged battery », « cut cable »… and refuse the parcel. The mention « damaged parcel » is not enough to get an exchange or refund.


What should you do if you notice a problem 24h00 after receiving the parcel :

Your parcel seems undamaged on the outside, but once open, you notice damaged products. Send us 3x pictures : a picture of the parcel (damaged or not), a picture of the label, a picture (or more) of the damaged part.

Contact us 48h00 after receiving your damaged parcel and transfer all the details so we can deal with it.



Shipping costs

The shipping costs include :

  • the handling of the packaging of the products
  • the cardboard box and the protection moss
  • the shipping costs to your place
  • the shipping insurance at its real cost

Prices :

  • Little accessories <500g : 9€ by GLS
  • Accessories <2kg : 12€ by GLS
  • Kit OR battery <15kg : 22€ by GLS
  • Kit AND battery, simple trailer <30kg : 32€ by GLS
  • E-trailer with kit and battery : 80€ by transporter (GEODIS, Schenker)
  • Bike or scooter or other vehicle <70kg : 80€ by transporter (Geodis, Schenker)

You can check out the freight costs on our website in the space [ Estimate shipping and tax ] from the cart.

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